Delivery

Our aim is to dispatch orders received by 11 am (London local time) that day. All of the delivery services we use will require a signature to confirm the safe arrival of your order. We recommend that you use a delivery address where your order can be signed for on the first delivery attempt – we know its very frustrating for you if your order is delayed because no one is available to receive it!
We use a flat rate delivery and packing charge based on where the order’s delivery address is. The rates are as follows:

United Kingdom	£4.95
Europe (excluding some exceptions)	£19.95
Worldwide Zone 1 (USA, Middle East)	£26.95
Worldwide Zone 2 (Hong Kong etc.)	£34.95

The shopping cart will calculate which rate is applicable depending on the country that you choose.
Please note that currently we are only able to accept orders for delivery to the following countries United Kingdom, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Brazil, Brunei, Canada, Cayman Islands, Channel Islands, China, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Jordan, Luxembourg, Kuwait, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United States of America.
We are not able to deduct UK VAT from orders dispatched to addresses within the European Union.

Orders dispatched to addresses outside the European Union will have any UK VAT included in the price refunded to your payment card on dispatch. Please be aware that your order may be subject to local import taxes and duty, which are your responsibility where they apply. If this is the case, our shipping company will contact you by telephone once your order has arrived in the destination country to let you know the cost and collect a payment from you. This may delay your delivery time as it is your responsibility to pay the proscribed charges for local authorities to release the goods.
Please be aware that if you don’t pay the import taxes and associated charges and in due course the items(s) are returned to us by our shipping company we reserve the right to charge any additional costs incurred by O’Keefe to you.